• Returns will be accepted only on damaged merchandise or manufacturing defects (as determined by Manufacturer).
• Customers must contact info@qualitypedalcars.com before returning a product in order to obtain an authorization number and ship-to address.
• A Dealer initiated RMA (Return Merchandise Authorization) is required before a return can be accepted.
• Returns must be in the original packaging, having not been assembled and must be in "like new" condition suitable for resale.
• Returns will be replaced or repaired at discretion of Manufacturer. Replacement will ONLY be for the same model.
• A canceled order will be credited in the full amount ONLY if product has not shipped.
• An order cancelled while product is in transit will be subject to a restocking fee, the cost of the original shipment, plus the cost of the return freight. Non-defective returns are subject to a 20% restocking fee. The original freight charges will not be refunded.
• Any refused/non-deliverable shipments will be subject to the original shipping costs, the shipping costs associated with the return shipment and a 20% restocking fee. Once we receive the returned merchandise and inspect the item(s), a product refund will be issued within 10 business days, less the 20% restocking fee, original shipping fee and return shipping fee. Shipping charges are never refundable. If original payment was made with a charge card, a credit will be posted to the same card. Purchases made by check will be refunded by check.
• Unless the product was damaged upon receipt, all returns must be shipped prepaid freight. This means that customers are responsible for shipping the item back to the address supplied when the return was requested and for paying for said shipping.
• Customer is solely responsible for shipping any returned product to qualitypedalcars.com or its associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualtiyPedalCars.com's Return Procedure will be breached and qualitypedalcars.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s).
  
• Received orders may not be returned, exchanged or refunded unless merchandise is found to be defective as noted above.
• If conditions for the product return as stated above are met, a dealer initiated RMA will be issued to you and this return authorization number (RA #) must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received at the address directed for returns within 15 days of your original receipt of the product. Item will be inspected prior to replacement or repair.
• On any of our costume products, no returns, exchanges, refunds unless merchandise is found to be defective. There is a $6 fee for any order cancellation.
• See "Specific Supplier Return Policies" Below for Big Toys USA, Prime Pedal Karts, Pedal Car People, GoAviva Products and American Retro Return Policies.

Specific Supplier Return Policies:

Big Toys USA [SKU Numbers starting with "BTU, INJ, TT, MM, Feb or BIG"] Ordering and Return Policy:

Returns

Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 15% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by Big Toys USA within 10 days of your original receipt of the product. Items will be inspected prior to issuance of any refund or credit.

Customer is solely responsible for shipping any returned product to qualitypedalcars.com or its associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualtiyPedalCars.com's Return Procedure will be breached and qualitypedalcars.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s).

Damaged Items

Big Toys USA will ship out free replacement parts if any damage occurs. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond repair, Big Toys USA will offer a return for a full refund after filing a claim and being refunded from the shipping company. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

Guarantee

Big Toys USA products are guaranteed to be quality merchandise. Many products carry a manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused buy their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted

Product Use

Some products sold by Big Toys USA may not be approved for highway use or public roads. It is the complete responsibility of the buyer to ensure that their vehicles are operated by all federal, state and local laws. Buyer assumes all liability and risk associated with the use of motorized products and holds Big Toys USA and its owners harmless of any liability.

Prime Pedal Karts (Berg USA) [SKU Numbers Starting with "PPK"] Return Policy:

RETURNS: Within 15 days from the invoice date, buyer may return a product in new condition provided the following conditions are met and agreed to. Before you return anything, you must request a return material authorization number. Any item returned without prior authorization will be refused.

      All returns must be sent prepaid at the address directed to you at the time of the return.  

      Returned items should be packed well, in the original box. Be sure to insure the package with the carrier and take pictures before the package ships.

      There will be a 20% restocking fee for all returns.

      No returns over 15 days from the invoice date will be accepted.

      The Manufacturer/Distributor reserve the right to deny a return on items damaged by the customer during installation, assembly or returned shipping.

      We cannot accept returns for merchandise damaged in shipping en route to the customer. We take special care to insure each item that is shipped is properly packaged before it leaves our warehouse. If you receive our products damaged, you must note the damage when signing for the item or call the shipping company immediately upon discovering the damage. It is important to save all packaging materials and call us within 2 business days so we can begin the claim process. If and when we are reimbursed for damaged goods, we will refund or replace them to you. Merchandise is sent F.O.B. our dock, which means that once it leaves our dock, the contract for shipping is between you and the shipping company. 

    Special orders, non-stocked parts, tools, and manuals are NOT refundable.

    Once we receive the returned merchandise and inspect the items, a product refund will be issued within 10 business days, less a 20% restocking fee and original shipping fee. Any repackaging fees, damage or other parts or labor needed to make the product saleable will also be itemized and deducted from any refund. Shipping charges are never refundable. If original payment was made with a charge card, a credit will be posted to the same card. Purchases made be check will by refunded by check.

    Customer is solely responsible for shipping any returned product to qualitypedalcars.com or its associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualtiyPedalCars.com's Return Procedure will be breached and qualitypedalcars.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s).

DAMAGES/RETURN POLICY:

ALL SHIPMENTS MUST BE CHECKED FOR DISCREPANCIES, AND DAMAGE UPON ARRIVAL OF YOUR ORDER. IF A BOX ARRIVES WITH OBVIOUS DAMAGE, PLEASE NOTE IT WHEN YOU SIGN FOR SHIPMENT OR REFUSE PACKAGE IF IT SHOWS MAJOR DAMAGE. PLEASE KEEP ALL ORIGINAL CARTONS AND PACKING MATERIALS. CLAIMS FOR DAMAGED MERCHANDISE MUST BE FILED WITHIN 7 DAYS OF RECEIPT OF YOUR ORDER.

SHOULD YOUR CUSTOMER RECEIVE AN ITEM THAT IS DEFECTIVE OR INCORRECT, PLEASE CONTACT CUSTOMER SERVICE AT 786-877-6830, AND WE WILL BE HAPPY TO ASSIST YOU! PLEASE CALL FOR PRIOR AUTHORIZATION AND RMA # AS ANY RETURNS WILL NOT BE ACCEPTED WITHOUT THIS. ITEMS MUST BE IN ORIGINAL CONDITION AND PACKAGING IN ORDER TO RECEIVE REPLACEMENT OR CREDIT.

CALL TAG/PICK UP REQUEST:

ALL PICK UP/CALL TAGS ARE TO BE DONE VIA EMAIL. RETURN LABEL(S) WILL BE EMAILED TO CUSTOMERS. CUSTOMERS ARE RESPONSIBLE FOR TAKING PACKAGES TO UPS STORE OR TO PROVIDE PACKAGE (S) TO UPS DRIVER. PRIOR TO OBTAINING A RETURN LABEL, WE MUST HAVE A DESCRIPTION OF DAMAGES/REASON FOR BEING RETURNED BACK TO AMERICAN-RETRO.

RETURNS:

CUSTOMERS WHO REFUSE OR RETURN MERCHANDISE ORDERED IN ERROR OR WHO HAVE BUYERS REMORSE WILL BE SUBJECT TO A 25% RESTOCKING FEE AND ALL FREIGHT COST INCURRED BY AMERICAN-RETRO LLC/qualitypedalcars.com. ITEMS MUST BE IN ALL ORIGINAL PACKAGING. IF CUSTOMER DOES NOT HAVE ORIGINAL PACKAGING, RETURNS WILL NOT BE ACCEPTED.

Unless the product is damaged upon receipt, customer is solely responsible for shipping any returned product to qualitypedalcars.com or its associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualtiyPedalCars.com's Return Procedure will be breached and qualitypedalcars.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s).

American-Retro warrants this item against defects in materials and workmanship for a period of 90 days from receipt by the original end-user purchaser, proof of purchase required. If American-Retro receives notice of any above-defined during the warranty period, American-Retro will, either, at its option, repair or replace products which prove to be defective, with new or equivalent to new ones.

Should American-Retro be unable to repair or replace the product within 10 days of original purchase, the customer’s alternative exclusive remedy will be a refund of the purchase price upon return of the product. Please contact vendor where item was originally purchased for credit.

All shipments must be checked for discrepancies and damages upon arrival of your order. If a box arrives with obvious damage, please note it when you sign for shipment or refuse package if it shows major damage. Please keep all original cartons and packing materials. Claims for damaged merchandise must be filed within 7 days of receipt of your order.

LIMITATION OF WARRANTY

The above warranty shall not apply to defects resulting from: misuse, unauthorized modifications, operation or storage outside the environment specification for the vehicle; transit damage; and improper maintenance.

Should you receive an item that is defective or incorrect, please contact the location where you originally purchased your item.

**In order to receive a credit or replacement all items must be in original packaging. **

American-Retro makes no other express warranty, whether written or oral, with respect to this product. Any implied warranty of merchantability or fitness is limited to the above stated 90 day duration of this written warranty. Some states, provinces or countries do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state, or province to province or country to country.

LIMITATION OF LIABLILTY AND REMEDIES

The remedies provided above are the customer’s sole and exclusive remedies. In no event shall American-Retro liable for any direct, indirect, special, incidental, or consequential damages (including lost profit), whether based on warranty, contract, tort, or any other legal theory.

FeeNix Warranty Info

Products under warranty by FeeNix, LLC - FeeNix products are under warranty against defects in material or workmanship for 90 days from the original purchase. If any part is found to be defective, ship it postage paid to the address below and a repaired or replacement part will be sent to you at no additional charge. A copy of the sales receipt showing the date of purchase must be included.

This warranty is void if the included assembly instructions are not followed, if the product is stored outdoors, used in rain or other wet conditions or if the item was purchased anywhere other than retailers who purchased this item directly from FeeNix, LLC or its authorized dealers. Product purchased from closeout dealers, flea markets, eBay, garage sales and the like are not covered under this Limited Warranty.

This Limited Warranty does not cover conditions caused by accident, misuse, abuse, improper assembly or failure to follow instructions in the accompanying Owners Manual.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS PRODUCT. THIS WARRANTY DOES NOT COVER PERSONAL INJURY, PROPERTY LOSS OR DAMAGE OF ANY KIND ARISING OUT OF USE OF THIS PRODUCT. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.